Privacy & Data Policy

We understand and respect the importance of your Privacy and have drawn up this policy to include the General Data Protection Regulations 2018 and to reflect our commitment to protecting your rights.

Steading 5 does not store or capture any personal data except that which is strictly needed for the booking process nor do we ever transfer any personal data to any other party if it is not part of the booking process.

By making a booking or submitting your personal data via our website www.balvatinsteading.co.uk or via our Facebook or Instagram account, you agree to the transfer storing or processing of your information. This information is required in order to complete our contract with

What data we collect

If just browsing our website, our servers and cookies collect the following generic information about you:

  • The operating system you use e.g. Windows
  • The Browser you use e.g. Google
  • The device you are using e.g. mobile or desktop
  • General demographics such as Age Bracket or Broad Location
  • Your IP address
  • Your behaviour on our site e.g. Page Views

When you complete a booking form the following information is collected

  • Email address
  • First and Last Name of all the guests
  • Telephone number
  • Home address
  • Other personal details required to make a booking e.g. Nationality

Why we collect your data

  • To enable us to complete your booking
  • To communicate with your regarding your booking
  • To personalise repeat visits to our site as part of the booking process
  • To respond to enquiries
  • To resolve complaints and disputes
  • To notify you about changes to our service
  • To prevent or detect fraudulent or criminal activity

If you have given your consent to receive marketing communications by email or are a customer of ours or you have asked us for information

  • about our holiday cottage we may send you marketing messages by email. You will be given the opportunity to unsubscribe from our mailings
  • For internal research/analysis and customer profiling

How we store it

  • All personal data is stored on our booking system provided by our trusted third party freetobook. Once we have your information we will make all reasonable steps to ensure that that your personal data is kept securely.
  • Under the provision of Data Retention we are bound by compliance with legal obligations (e.g. tax requirements) to hold your transaction data for 7 years after the booking is made with Steading 5.

How we collect it

All information for bookings is collected digitally and personally (telephone) in the following way:

  • Cookies
  • Booking process
  • Third party review sites
  • Newsletter Sign Up Form

Who can access it

The GDPR regulation 2018 gives individuals the right to check that your personal information is being processed lawfully. You may request information on all the data held by making subject access request in writing to enquiries@balvatingsteading.co.uk

A change of name or contact details made be made using the same email address.

When and why we share it

  • We do not sell, trade or otherwise transfer your personal information. This does not include our trusteed third parties who assist us in our booking process and our website. We have an agreement with these parties to keep your information held securely and strictly confidential. We have collected GDPR statements from our trusted third parties.
  • Our third party review administrators may contact you to ask for your comments on the accommodation provided.

External Links

Steading 5 includes some links to third party website. These third party site have their own separate privacy policies. We have no responsibility for the linked websites and do not necessarily endorse them. We provide the links for the convenience of our guests.

We reserve the right to update or alter our Privacy Policy from time to time without notice to you.

Cookie Policy

For information on our Cookie Policy, please click here